Last updated: 28 October 2026

This policy explains when Inlight Publisher refunds article processing charges (APCs), print orders and other payments.

1. Article Processing Charges

There is no charge for submission or peer review. The APC is requested only after a manuscript has been accepted.

Situation	Refund
APC paid by mistake before acceptance	Full refund
Duplicate or excess payment	Full refund of the extra amount
Journal is unable to publish an accepted article	Full refund
Author withdraws the article after acceptance but before publication	Refund of the APC less up to 75% retained to cover editorial and production work already done
Article has been published	No refund
Article retracted because of author misconduct	No refund

 

2. Print Copies

Situation	Refund
Order cancelled before printing	Full refund
Copy arrives damaged, or with a printing error	Free replacement, or a full refund if a replacement is not possible
Copy not delivered within 45 days of dispatch	Free replacement, or a full refund
Order cancelled after printing	No refund

 

Report damaged or missing copies within 15 days of delivery, with photographs where possible.

3. How to Request a Refund

Email admin@inlightpublishers.com with the subject line "Refund request". Include your name, the journal and manuscript number or order number, the date and amount paid, the transaction reference, and the reason for the request.

4. Processing Time

We acknowledge requests within 3 working days and decide within 10 working days. Approved refunds are paid to the original payment method within 15 working days of approval. We are not responsible for charges or exchange-rate differences applied by banks or payment providers.

5. Waivers Are Not Refunds

Requests for a fee waiver or discount must be made at submission, before payment. A waiver cannot be applied retrospectively as a refund.

6. Editorial Decisions

Refunds are handled by the publisher's office and have no effect on editorial decisions. Requesting a refund does not affect how a manuscript is reviewed.